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To our Maje family,
During these difficult and uncertain times, our thoughts go towards our friends, our families and all who work with us. Our priority right now is to protect and care for them as best as we can.
Following the recommendations of the authorities, we have decided to :
- Close the majority of our boutiques in Europe
- Close our head office
- Close all of our Customer Service telephone lines because we have decided to switch all our Maje advisors to public health activities
Our online store remains open and all online orders will be processed for shipment. Please note some delays in outbound order processing and returns delays may be expected during this time.
We ask you, please, if possible, to consult the FAQs section on this page which we will try to update as regularly as possible. We will also ask you not to multiply the emails during this period.
We are convinced that we are taking the right steps for the health of all and we know that you understand this.
The Maje Teams
1. I have made an e-reservation or a Click&Collect order. How can I collect it?
In light of the current situation, our stores are closed until further notice. We are unfortunately unable to honour your e-reservation due to this unforeseen closure. If your order has been delivered in store, you will be contacted once it has reopened so you can collect it.
2. How can I collect my order from a pick-up point?
Due to the current context, we invite you to wait for the reopening of your pickup point. We thank you for your understanding.
3. Who can I get in touch with if I have further questions?
Due to the current context, we cannot guarantee our response time. We invite you to prefer an email. Our teams do their utmost to answer you as quickly as possible. We thank you for your patience.
4. How can I exchange an item bought in store?
Don't worry, our return delays are extended until our stores reopen. Of course, your item must be new, have its labels and you will have to present your receipt.
5. I left my item in a store to be altered. How can I collect it?
Be assured that as soon as your store reopens our team will contact you to retrieve your item. Thank you for your undestanding
6. How long will it take for me to receive my refund?
In the current context, the processing time of your return and refund will be exceptionally extended. We apologize for this situation and will do our utmost to ensure that it is processed as quickly as possible.
7. Can I still order on the site?
You still have the possibility to order on our site. We are trying to prepare and send your order as soon as possible. Due to the current situation, the delays are extended. Only standard delivery will be offered.
8. Can I change my delivery method?
Unfortunately, we cannot change your delivery method. If you have selected a pickup point or in store delivery, we will not be able to deliver this order to your home. If your order is still being prepared, we have the possibility cancel it. You will then be refunded.
9. What are the sanitary measures taken for the preparation of your order?
Be reassured, all health and safety measures are taken at our warehouse for the preparation of your order as well as for the safety of our teams.
10. What is the return delay ?
Exceptionally, we will extend our return time in accordance with the evolution of the situation. Of course, your item must be new, with its labels and unworn.
Questions about your Outlet order
1. How can I return my outlet order?
We follow the recommendations of the authorities and we are obliged to close the doors of our warehouse outlet in order to protect the health of our teams as much as possible.
Ans a result, the processing of your return is suspended for the moment and we apologize for this. Be assured that we will do our utmost to take care of your return as soon as we reopen.
If you wish to return your outlet order, please do not send it back for the moment. Unfortunately, we will not be able to receive and refund it for now.
Of course, we will contact you later when we will reopen our warehouse. And we will give you another 30 days of delay to return your order from the end of the containment measures.
This message only concerns outlet orders, our classic orders with home delivery can be fulfilled (with delivery delays that may be impacted ; and return delays extended accordingly).
2. I have already returned my outlet order, how long will it take for me to get the refund?
We follow the recommendations of the authorities and we are obliged to close the doors of our outlet warehouse in order to protect the health of our teams as much as possible.
If you have already returned your outlet order before the containment measures, be assured that you will receive your refund at the end of the containment measures.
We thank you for your understanding and patience.