What is the procedure for completing a return?

You can return your order in the 30 days following the date you placed your order with us by post free of charge. 

If you prefer to exchange, please post back the item and place another order online. The standard delivery is free.

Place the item(s) to be returned and the delivery slip in the parcel. Affix the pre-paid return label. (except for outlet orders)

Take your parcel to one of the nearest drop-off locations. The list of locations is available on ups.com section "find locations" or directly on your pre-paid label depending on your country. 

The item must not have been worn (i.e. be as new) and must be returned in its original packaging with its original label. 

A refund will be issued within a maximum of 48 hours after your returned items is received via the method of payment used for your purchase. Your bank account will then be credited the sum of the returned items and any initial delivery costs.

My item has a quality defect

Despite the great care that we give to our customers' orders and the quality control that we carry out before each delivery, on a rare occasion you may receive an item with a quality effect. In this case, you can return within a maximum period of 30 calendar days following the question "What is the procedure for completing a return?"

The items received are not what I ordered

Despite the great care that we give to our customers' orders and the quality control that we carry out before each delivery, on a rare occasion you may receive an item that you did not order or that was not intended for you. In this case, to receive a reimbursement, customers must return the item, within a maximum period of 30 calendar days after their order is dispatched.

Will delivery costs be reimbursed to me in the event of a return?

The delivery costs that may have been charged to you during shipping will be refunded if the entire order is returned. However, if your order contains several items and you would only like to return a portion of the order, these delivery costs will not be refunded.

If I return an item, when will I be reimbursed?

Once your return is received, the refund will be issued within 48 hours maximum. Your bank account will be re-credited the sum of the returned items and the delivery costs.